Grievance

We recommend you contact our support through the Kiwi Help Center or reach out to our support teams via the options below:

Level 1:

Customer Support Contact Points

We are here to assist you across multiple channels for a seamless support experience. Please find the various ways you can get in touch with us below:

Email Support
For any general inquiries or support requests, you can reach us via email:
1. General support: service@gokiwi.in
Social Media Support
Our dedicated support teams are available to assist you through our social media channels. Feel free to reach out
1. Follow us on [Social Media Handles] for assistance and updates
WhatsApp Support
Need quick help? Message us on WhatsApp for instant support:
1. Contact Number: +91 8147089992
In-App Support
For immediate help while using the Kiwi app, visit the "Need Support" section:
1. Feature: Access the "Need Support" option within the KIWI app to connect directly with our team

We are committed to providing timely and effective resolutions, whichever method you choose to reach us!

Level 2:

If you’re not satisfied with the resolution provided at Level 1within 15 days of submitting your complaint, you can escalate your issue to our Grievance Officer

Anthony Mathew S A

Email ID: Anthony@gokiwi.in

Address: Gokiwi Tech Private Limited, 1st floor, 1515 UrbanVault, 19th Main Road nearby Hustlehub, Vanganahalli Bengaluru Urban, Karnataka – 560034

This ensures your concern is addressed with higher priority.

If the complaint pertains to your credit card, you may write to the bank’s grievance redressal channel:Yes Bank

Level 3:

If you're not satisfied with the resolution provided at Level 2 within 15 days of raising the complaint, you can escalate the matter further by contacting our Nodal Officer. Be sure to reference your Level 2 complaint number when writing on Email

Nodal Officer contact details: greviance@gokiwi.in

Name: Siddhartha Mehta
Address: Gokiwi Tech Private Limited, 1st floor, 1515 UrbanVault, 19th Main Road nearby Hustlehub, Vanganahalli Bengaluru Urban, Karnataka – 560034

If additional time is required to resolve your issue due to external factors, we will keep you informed about the reason for the delay and provide an updated timeline for resolution.